Calling an airline to change your flight – how is this still a thing?

By: Sam Sharpe If you’re a frequent traveler, you know this feeling: the frustration of having to change your flight. Your only option, whether you booked with the airline directly or with an OTA, is to contact their call center. The average call center wait time is often a well-guarded corporate secret for the airlines.Read More

By: Sam Sharpe

If you’re a frequent traveler, you know this feeling: the frustration of having to change your flight. Your only option, whether you booked with the airline directly or with an OTA, is to contact their call center. The average call center wait time is often a well-guarded corporate secret for the airlines. It’s safe to assume that it’s not because they’re short.

In some cases, you can be stuck in the call center queue waiting for several hours – just to change your flight to the next day! Once you get a human on the line, you still must wait for them to manually make a change to your booking and fork over a hefty change fee (typically airlines charge anywhere from $50-$400). After hanging up, frustrated and disappointed in this antiquated process, the joy of travel is, frankly, lost.

How is it that even in 2017, a relatively simple logistical change requires so much manual processing? Well there is now a solution.


HelloGbye has developed a technology-based solution that eliminates this inconvenience completely. HelloGbye allows you to make changes to your flights and hotels booked on the platform by simply typing or speaking. This means that instead of submitting yourself to a call center for hours, you need only to type “postpone my flight to NYC for 2 days” and HelloGbye does the rest. The airline will still charge a fee for the change, but HelloGbye subscribers receive this convenience at no additional cost.

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